Our Policies

Cancelations

Salon Sultry requires a minimum of 48 hours notice to cancel or reschedule an appointment. This allows us to accommodate those on our wait list and ensures our stylists do not lose valuble appointment times. Cancelations outside of the 48 hours will incur a fee of 50% of the total appointment in order to re book a new appointment.

Late Appointments/ No Shows

Please note that if you are more than 15 minutes late for your appointment, we reserve the right to reschedule your service if it cannot be completed in the remaining time frame or will impead on another clients appointment. All attempts will be made to reschedule in a timely manner. If we do not hear from you 15 min into your appointment time and or you fail to cancel your appointment it will be considered a “no show” and you will be required to pay 50% of the services that were scheduled. We understand that things happen, therefor we will give 1 grace appointment a year for last minute cancelations, scheduling changes and no shows.

Deposits

All new color appointments require a $100 non refundable deposit. Once the service is performed, your deposit will be credited toward your total service cost. If the appointment is canceled outside of the 48 hr cancelation window or is no showed, the deposit will not be refunded.

Children

We strive to create a peaceful atmosphere for all of our guests and we also care about the safety of your little ones. We kindly ask that you leave your children at home during your appointment to ensure that everyone, including yourself, can relax and enjoy their self care. If your child is also recieving a service while you process, we ask you book those with shorter appointments. We find most kiddos tap out around 1 1/2 hours.